Returns & Refunds

We want every Bogooga piece to arrive as expected. If you change your mind, receive the wrong item, or experience an issue with your order, this page explains what to do.

Changed your mind?

For standard, non-personalised products purchased online, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To start a return, contact us with your order number and let us know that you wish to return your purchase.

After notifying us, please send the item back within 14 days.

Returning your piece

Please return the item complete and in the condition in which you received it.

You may inspect the product as you reasonably would in a physical store. If the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund to reflect any resulting loss in value.

Return shipping

If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning it to us.

Returns should be sent to:

BOGOOGA

1256 Palackeho, Cesky brod

Czech Republic

Please do not send returns to Egypt.

If your order is faulty, damaged, incorrect or otherwise does not conform to your order, we will handle the return in accordance with applicable consumer law.

Your refund

Once you have notified us of a valid withdrawal, we will refund the amounts due to you within the period required by applicable law.

We may wait to issue the refund until we have received the returned goods or you provide evidence that you have sent them back.

Refunds will normally be issued to the original payment method.

What about pre-orders?

Bogooga pieces are offered through limited pre-order drops.

Purchasing an item during a pre-order period does not, by itself, remove your right to return a standard, non-personalised product after you receive it.

The normal return conditions on this page therefore apply to standard Bogooga pre-order products.

Products made specifically to your individual specifications or clearly personalised for you may be excluded from the statutory withdrawal right where the applicable legal exception applies.

Made by hand

Handmade pieces may show small variations in colour, grain, texture, pattern, stitching, surface finish or dimensions.

These subtle differences are part of handmade production and do not automatically mean that a product is defective.

This does not affect your rights if an item is damaged, faulty, materially different from its description, or otherwise does not conform to your order.

Something isn't right?

If your order arrives damaged, you receive the wrong item, or you believe your piece is faulty, please contact us.

Include your:

Order number & Description of the issue & Photographs of the product and packaging, where relevant

We will review the issue and provide the appropriate solution in accordance with applicable consumer law.

Need help?

Questions about a return or an existing order? We're here to help.

CONTACT US